WELCOME
TO FRESNO!

Congratulations on moving into your new home! As you unpack and get settled in, here are some helpful tips and information about the City’s Department of Public Utilities that will make the move-in process go smoothly.

YOUR FIRST 5 DAYS

5 Things to Do In Your First 5 Days

Now that you’ve got the keys to your new home, here
are the first 5 things to check off your to-do list:

1. Check your property for your green, gray and blue carts. If you don’t already have them, call us at 559-621-6888.
2. Recycle your boxes and moving supplies. If you have questions, call our Recycling Hotline at 559-621-1111.
3. Plan your in-home recycling strategy.

4. Set irrigation timer to the City’s outdoor water use schedule and check for leaks and broken sprinklers.
5. Check your street sweeping schedule by calling 3-1-1 or 559-621-City (2489). Remember to keep the street clear of obstructions the night before your scheduled date).

Online Bill Pay and e-Billing

Paying your utilities bill has never been easier with new electronic billing and payment services. You can schedule and automatically pay your bill, use your checking account to pay or even pay by text message! Click Here for more information.

If you have questions, please contact the Utilities Billing and Collections Division Customer Service staff at (559) 621-6888 between 8AM-4:15PM (Monday, Tuesday, Wednesday and Friday) or between 8AM-3:45PM (Thursday).

Online Bill Pay and e-Billing

WATER

Help Save Our Water!

The City of Fresno is committed to water conservation and the protection of our water supply. Water conservation restrictions and enforcement procedures are in place to ensure our community is in compliance with statewide conservation regulations, and to protect this precious resource, ensuring its availability for generations to come.
Click here for the most current outdoor water use schedule or call 3-1-1 for questions.

Eye On Water Logo Sign up for EyeOnWater, a FREE tool for utility customers to view water usage on their desktop or mobile device. This app provides water leak alerts and helps customers better understand their metered water usage.

Visit fresno.eyeonwater.com/signup to create your account!

Sign up for a FREE Irrigation Efficiency Audit that could help save you water and money. Call 559-621-5480 or email [email protected] to set an appointment for help setting your timer, irrigation audit, water leak survey or water-wise landscape consultation.

For better water pressure, set your sprinkler timer a few minutes before or after the start of the hour (e.g. 6:10 a.m. instead of 6:00 a.m.).

Water your landscape in cycles by reducing the number of minutes on the timer and using multiple start times to reduce water run-off into the gutter.

Rebates

Ready to put in drought-tolerant landscaping? Turf conversion rebates are available through the City of Fresno and the State of California at www.fresno.gov/rebates. Customers can also find a number of other water-saving rebates on the site, including rebates for toilets and clothes washers.

SOLID WASTE

Fresno Cares About Recycling!

Fresno is among the leaders in recycling — but our goal is to be #1! Join Fresno residents in our efforts to reach this goal, following the rules of the Green, Gray, Blue residential carts. Look to our social media platforms to learn more about how the City of Fresno makes it easy for you to separate trash, recycling and green waste.

Carts can be placed out for collection any time after 6 p.m. the night before your scheduled day, but they must be out before 5:30 a.m. on the day of collection.

Below is a list of everyday (and not-so-everyday) items and how to properly dispose of them:

Green outline simple illustration of a green waste cart

ORGANIC WASTE

Green Cart

Food waste
Food-soiled paper or cardboard products
Fruit and veggies (from your garden)
Garden plants, nuts, fruits, and vegetables
Grass and weeds
Leaves and pine needles
Live holiday wreaths*†
Live Christmas trees*†
Trees, branches, palm fronds*
Wood (untreated)

* Cut in 3-foot lengths
† Remove and wires or decorations

GARBAGE CART

Gray Cart

Animal waste (bagged)
Broken glass
Carpet*
CDs/DVDs*
Clothing*
Cold coals/ashes
Diapers
Flexible or single-use plastics
Food waste
Plastic bags
Rubber or vinyl hoses
Soiled paper plates
Soiled napkins/tissues
Small appliances
Styrofoam
Treated wood
Toys*
* Consider donating these items, or call the Recycling Hotline at 559-621-1111 for recycling options.

Blue outline simple illustration of a recycling cart

RECYCLABLES

Blue Cart

Paper

Books
Magazines
Newspapers
Spiral Notebooks
Cardboard
Cartons

Plastic

Food containers*
Beverage containers*
Shampoo bottles*
Detergent bottles*

Metal

Aluminum and bi-metal cans*
Paint cans*

Glass

Bottles*
Jars
* We encourage you to empty and clean/rinse your containers

The Following Items Are Not Allowed in ANY Cart!

– Batteries

– Electronics/e-waste

– Motor Oil

– Chemicals

– Lightbulbs and CFLs

– Pesticides

– Dead Animals (Call 3-1-1)

– Medical Waste

– Tires

For more information, please call (559) 600-4259.

How to Recycle Used Motor Oil

Call (559) 621-6888 to get FREE disposal containers that can be left on the curb next to your blue cart, or call 1-800-CLEANUP for the nearest certified collection center.

Curbside collection for used motor oil is for single-family residential customers only.

Operation Clean Up

If you have trash that is too bulky or heavy for regular curbside pickup, you can save it for our annual Operation Clean Up. You’ll get a colorful flyer, with instructions and various DO’s and DON’Ts, about a week or two before the pickup date to notify you. You can also call Solid Waste at (559) 621-1452 for more information or click here for more information on how to dispose of other household items!

Operation Clean Up

If you have trash that is too bulky or heavy for regular curbside pickup, you can save it for our annual Operation Clean Up. You’ll get a colorful flyer, with instructions and various DO’s and DON’Ts, about a week or two before the pickup date to notify you. You can also call Solid Waste at (559) 621-6888 for more information or click here for more information on how to dispose of other household items!

Special Haul

You can also request a special bulky-item or green-waste haul at any time by calling (559) 621-6888.

WASTEWATER & SEWER

We Work to Keep Fresno’s Water Clean!

Fresno is home to the seventh largest wastewater reclamation facility in California, the Fresno-Clovis Regional Wastewater Reclamation Facility! Moving and treating the City’s wastewater is a costly, complex process that helps protect our public health and the environment. You can help keep costs costs low, and the lines flowing, by following a few simple steps:

Don’t put anything down the drain that can go in the trash, including: coffee grounds, leftover food, fruit/vegetable peels, kitty litter, eggshells, and fats, oils or grease that can build up in the lines and cause blockages and overflows.

NEVER pour hazardous fluids down the drain or in the gutter. Take any unused product to the Environmental Compliance Center.. Call (559) 600-4259 for more information.

NEVER pour hazardous fluids down the drain or in the gutter. Take any unused product to the Environmental Compliance Center. Call (559) 600-4259 for more information.

Avoid flushing products marketed as “flushable,” as such items can clog the City’s main sewer line. Limit your flushes to human waste and toilet paper. Even products marketed as “flushable” can contribute to a clog in your private service lateral and/or the City’s sewer mainline.

Important Contacts

One Call Center: 3-1-1*

After-Hours DPU Emergencies: 3-1-1*

Billing Questions: (559) 621-6888

Code Enforcement: 3-1-1*

Fresno Animal Shelter: (559) 621-7387

Graffiti Hotline: 3-1-1*

Hazardous Household Waste: (559) 600-4259

Mayor/Council Offices: (559) 621-8000

Median Islands (Street Division): 3-1-1*

Operation Clean Up: (559) 621-8888

Public Works, Tree Roots, Street Drainage, Sidewalks, Potholes, Street Tree Trimmings, and Streetlights: 3-1-1*

Recycling Hotline: (559) 621-1111

Solid Waste Division (Garbage and Recycling): (559) 621-1452

Street Sweeping: 3-1-1*

Tire Disposal: 3-1-1*

Used Motor Oil Curbside Collection: (559) 621-6888

Wastewater, Collection System (Sewer) Maintenance: 3-1-1*

Water Division: (559) 621-5300

Water Conservation Program: (559) 621-5480

* Call 559-621-CITY (2489) if you are outside the Fresno city limits

To pay your utility bill online, go to www.fresno.gov/utilitybill

Download The FresGO App

Improve your community. Report an issue and watch it get fixed.

Click here to download the FresGO app on your smartphone.

Information Made Easy

Fresno 311 makes it easier for you to access city services, report issues and get information on City-related subjects. Simply dial 3-1-1 for information. Operators answer calls Monday through Friday, from 7:00am to 6:00pm.

Click to Call: 3-1-1 (from any phone in Fresno) or (559) 621-CITY (for any phone outside of the city)

WELCOME TO FRESNO!